FAQ
Reptile License
All reptiles bought from us require the appropriate licensing to be supplied before your new animal arrives. We are dedicated to the welfare of our animals and comply with regulations, ensuring a smooth and responsible transition into your care. Please ensure that you have all necessary documentation ready for the process. Thank you for your cooperation!
Store Policy
Thank you for shopping with us! We strive to provide the best customer experience and quality products. Please take a moment to review our store policy:
1. **Returns and Exchanges** We accept returns within 30 days of purchase. Items must be in their original condition and packaging. To initiate a return, please contact our team.
2. **Shipping**: Orders are processed within 2-3 business days. Delivery times may vary based on location. We offer standard and expedited shipping options.
3. **Payment**: We accept various payment methods, including credit, PayPal, and more. All transactions are secure and encrypted.
4. **Customer Support**: If you have any questions or concerns, please reach out to our team via email or phone We’re here to help! Thank you for choosing us.
Privacy & Safety
We prioritize your privacy and safety when you shop with us. That's why we utilize encryption and trusted third-party services to protect your information during every purchase. Your security our top concern, and we are committed to providing a safe shopping experience.
Payment Methods
Credit / Debit Cards
PAYPAL